Feedback
Our priority is to give the best possible service and value for money to all our clients. The feedback that we get suggests that we the overwhelming majority of our clients think that we achieve this. Nevertheless, we are not complacent and we constantly strive to improve our service.
Receiving negative feedback is never pleasant but if a client feels that we have fallen short then it is important that we should know so that we can try to restore confidence, put things right if possible and discuss within the firm how we can do better in future.
If you have a comment on our service (whether positive or negative) please let us know. You can address this to any member of the firm in the first instance in whatever way you choose although the clicking here is as good a way as any.
Complaints
We are committed to providing all clients with a high quality legal service and we hope that you will be satisfied with the service we provide. However, should you have cause to complain we will aim to deal with the matter in a swift, reasoned and fair manner.
We consider a complaint to be an expression of dissatisfaction with the service provided by the firm where the client requires the firm to investigate their concerns. Complaints can be received by e-mail, letter, telephone or in person at a meeting. If the complaint is made by telephone or at a meeting you may be invited to submit full details in writing.
Reg Company Number
9428051
Registered Office
57 High Street, Shepton Mallet BA4 5AQ
VAT Number
639 729 882
SRA Number
625272
Castle Cary
The Old Exchange, Church Street,
Castle Cary BA7 7EJ
Tel: 01963 350 888
Cheddar
Bath Street Chambers, Bath Street,
Cheddar, BS27 3AA
Tel: 01934 745 400
Shepton Mallet
57 High Street, Shepton Mallet,
Somerset, BA4 5AQ
Tel: 01749 330 330
