We like so many businesses send out client satisfaction surveys at the end of a transaction. We too receive such surveys and are often tempted to ignore the request as completing the survey is time consuming and it will probably be ignored anyway. However that is not true. Recently our Managing Partner Dervla Nash had the task of reviewing the results of our surveys and was extremely pleased that the overall service clients felt they had received was excellent with most confirming they would recommend us to family and friends and would use us again themselves.
She was particularly touched by the kind and thoughtful comments made about individual members of staff who had been involved in helping clients and had given them great care and attention at what can be very stressful and difficult times. We do not always realise how we are affecting others in our dealings with them but we do try to ensure our clients feel they have been listened to, their concerns taken on board and that they have been given a thorough and professional service but with a personal touch.
The results also highlighted some areas that could be improved and we are taking those suggestions on board and putting many of them into place. We do not ignore the results of the surveys we receive and are very grateful to those clients who take the time to complete them. We are always striving to ensure we give our clients the best service we can and your input is a vital part of ensuring we know how we are doing and improving those areas that need to be improved.